USB Key Licensing: Error Messages

If you're using a USB type licence (as opposed to a cloud licence) always start your troubleshooting process by attempting to synchronise your key. Even if you're unable to synchronise your key, this is good information for us to support you further. See: Synchronising a USB Key

After a successful synchronisation, try hitting the Refresh button in the Licence "Splash" Screen.

If problems persist, do not hesitate to contact us.

Error Messages

Error communicating with Hasp key. Are the drivers installed?

Try installing the latest "Sentinel HASP/LDK Windows GUI Run-time Installer" (at the time of writing) https://cpl.thalesgroup.com/software-monetization/sentinel-drivers

No license key has been detected

This can occur for a number of reasons:

  • Your USB Key is not plugged in (e.g you've plugged in a different USB Key)

  • Your HASP drivers are not installed (see "Error communicating with Hasp key" above)

  • Your USB Key is broken

  • Your USB port is not working

No license key has been detected for the application

This means that your USB key is functional, but there is no license on it for the software you are trying to run.

Contact Micromine Support for further assistance.

License key synchronisation has expired

Please synchronise your key. See: Synchronising a USB Key

A communication error has occurred with this device

This occurs for a number of different reasons. Try unplugging your USB Key and plugging it back in and hitting the Refresh button.

A clock malfunction has occurred with the device

Your USB key is likely broken. Try unplugging your USB Key and plugging it back in and hitting the Refresh button. If this does not work you will likely need a USB Key replacement (contact us).

The user requested the disconnection

This usually only happens after closing the application. You can usually hit the Refresh button to solve this issue.

The computer was put into suspend mode

If hitting Refresh does not resolve this problem, please contact us.

Cloud Licensing: Error Messages