Licence Dongle Not Detected

If your dongle (security key) is not recognised by the system a warning message is displayed. A dongle may not be detected for a number of reasons. Try the following:

  1. Ensure the dongle is correctly plugged-in.

    2. Note: If the dongle was plugged-in PRIOR to installing the application (or the drivers), you may need to unplug/re-plug the dongle for Windows to recognise the device.

  2. If the dongle is correctly plugged-in and its red LED is not illuminated, try using a different USB port.

  3. Additionally, please ensure the MARX dongle drivers are correctly installed. Note: You may need to install the latest drivers – Click here to download.

If the problem persists, contact licensing support. Please quote your Licence number in any correspondence.