Troubleshooting

Issue	Tips
Did the job run?	If logging is enabled, check the Usage Tool on the Configuration ribbon for a record of its execution.

	Additionally, check the Micromine Geobank log (named by version) on the Application Server, in C:\ProgramData\MICROMINE\Geobank\Logs.
	The start and end times and command line arguments of the job are recorded in this log. If the log does not show the task, it was not executed - check other log entries for possible issues such as licensing or connection issues.
Remote Procedure Call (RPC) Error	The Remote Procedure Call (RPC) error indicates that your PC has not been able to complete an RPC to the Application server. In this instance, there are several troubleshooting steps that can be performed. Try the procedure again, as it may be a temporary issue. If the error persists, investigate: The remote server could be blocking access to the event viewer. Try to connect to the remote machine in the event viewer via Action \| Connect to Another Computer. The firewall configuration on the remote server could be blocking access. For information on RPC server errors, see this post on mpecsinc.ca Log on to the Application server and, using Task Manager, ensure the Remote Call Procedure RpcSs service is running.

Did the job run?

If logging is enabled, check the Usage Tool on the Configuration ribbon for a record of its execution.

Additionally, check the Micromine Geobank log (named by version) on the Application Server, in C:\ProgramData\MICROMINE\Geobank\Logs.

The start and end times and command line arguments of the job are recorded in this log. If the log does not show the task, it was not executed - check other log entries for possible issues such as licensing or connection issues.

Remote Procedure Call (RPC) Error

The Remote Procedure Call (RPC) error indicates that your PC has not been able to complete an RPC to the Application server.

The Job Scheduler RPC error message

In this instance, there are several troubleshooting steps that can be performed.

Try the procedure again, as it may be a temporary issue.
If the error persists, investigate:
- The remote server could be blocking access to the event viewer. Try to connect to the remote machine in the event viewer via Action | Connect to Another Computer.
- The firewall configuration on the remote server could be blocking access. For information on RPC server errors, see this post on mpecsinc.ca
Log on to the Application server and, using Task Manager, ensure the Remote Call Procedure RpcSs service is running.

The RpcSs Service displayed as running in Task Manager