Internet licences FAQ

Do I need an internet licence?

Alastri software uses standard Internet-based authorisation. If you are in a remote location with a poor connection, or no internet connection at all, then you may wish to enquire about dongle-based authorisation

How does my internet licence work?

The internet licence authenticates your purchase key, name and email against your details on the Alastri server.

Does the internet licence require any special software?

The licence does not require any special software to be installed.

How do I know if the licence is working?

The licensing dialog will inform you of any authentication errors.

Can I check out my internet licence overnight?

You can use the Extended Checkout feature to hold licences offline for a number of hours. For more information, see: Working Remotely & Using Extended Checkout

Why is my licence asking for browser authentication?

Your IT department may be restricting applications from connecting to the internet. In this case, Alastri connects through a browser instead. Talk to your IT department about network permissions for Alastri products.

Why is my name not found?

The internet licence authenticates your purchase key, name and email against your details on the Alastri server. Check for spelling errors in your name; if problem persists then contact Alastri support.

Why is my email not found?

The internet licence authenticates your purchase key, name and email against your details on the Alastri server. Check for spelling errors in your email; if problem persists then contact Alastri support.

Why are there no available seats on the licence?

Each Alastri licence can be shared between a number of users. Ask your colleague if they can release the licence for your use.

What is "licence tampering detected" and how can I fix it?

The internet licensing system checks to make sure that the computer's date and time is correct, to ensure that checked out licences expire properly. If you see this message, make sure that your computer's date and time is updated.

What do I do if my licence has expired?

Save and close your project and talk to your supervisor about renewing your licence.